What if something goes wrong after dental treatment abroad?
Step-by-step guide for New Zealand patients if complications arise after Picasso Dental Clinic treatment in Vietnam.
This is the page anxious Kiwis read at 2 a.m. — it must be practical, not promotional.
Severity triage
| Level | Examples | Action |
|---|---|---|
| Emergency | Breathing issues, uncontrolled bleeding, spreading facial swelling | Call 111 / ED — then inform Picasso |
| Urgent dental | Severe pain, temp crown off, implant bleeding day 3 | NZ dentist within 24h + Picasso message |
| Non-urgent | Chipped veneer, mild sensitivity | Coordinator + booked NZ review |
First 72 hours at home
- Take photos and short video
- Email/WhatsApp coordinator with booking ID
- Register warranty if not done — /warranty/
- Do not let a non-dental shop “fix” ceramics
Warranty pathway
- Document issue and timeline
- Remote review by Picasso clinical team
- If warranty-covered, approval for remedy or return visit
- Travel reimbursement per caps — /warranty/travel-reimbursement/
Financial sustainability note: reimbursement stays within modelled 5% revenue budget — claims are genuine but not unlimited.
NZ dentist role
Many dentists will help if you bring:
- OPG / CBCT
- Implant brand card
- Treatment summary
Guide: /follow-up-care-new-zealand/.
Prevention beats crisis
- Follow aftercare — /aftercare/
- Night guard if prescribed
- No hard food on temporaries